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Insurance Claim

Filip89
Level 1: Joiner
  • 1 Posts
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Hi there. I dropped my phone yesterday and it’s not working. I tried to claim my insurance but it says that I need to pay my bill first but I have no due bill and my last bill is paid. Any idea?

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MI5
Level 94: Supreme
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Registered:

@Filip89 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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Registered:

@Filip89 

Did you take out insurance within 30 days of purchasing your phone?

Have you paid your bills?

All info on O2 insure is in this link

https://www.o2.co.uk/help/digital-services/o2-insurance 

You need to persevere with them.

Guide: How to find help & contact O2 

Veritas Numquam Perit

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