Solved: Do O2 PayG Mobile Sims Expire ?

Anonymous · ‎16-02-2013

I have an O2 dongle (Huawei E160) with a PayG sim. I have had this for a couple of years and use it purely as a backup and if I happen to go anywhere with no wi-fi.

I put it in today to check it was still working and have struggled with my Win 7 64bit to get it working. When I finally succeeded I find that the sim card won't register on the O2 network.

Does the sim get blocked or expire if it's not used for a period of time ? I think it's over twelve months since I last used it.

Thanks

MI5 · ‎16-02-2013

Yes you have to use/top up every 6 months...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-02-2013

Yes you have to use/top up every 6 months...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-02-2013

so how do I get a new sim ? Or get this one unblocked ?

MI5 · ‎16-02-2013

Firstly I'd call CS see if it can be reactivated alternatively just pick up SIM and top it up to activate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-02-2013

Cheers

MI5 · ‎16-02-2013

0844 809 0222 to contact CS from a landline.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-02-2013

You can pick up a sim at any retailers or O2 store. It all depends whether the nimber has been reclaimed as to whether it's possible to get the sim activated again.

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ComaChameleon · ‎18-02-2013

"Your SIM/number will stay active if you make one chargeable call in every 6 months or Top Up in 999 days."

That's what the chat told me a while ago.

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Do O2 PayG Mobile Sims Expire ?

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