Solved: Re: Signal

Anonymous · ‎24-10-2016

Whilst talking to people on my mobile I can here them ok but a couple of different people have said I keep breaking up they can't understand me like if I'm using a broken mic or something. Never had this problem before until I joined o2.
Anybody else getting this problem ?

MI5 · ‎24-10-2016

If the status page doesn't show any issues you can download the o2 My Network app and report any issues through the app.
You can also try switching the phone to 2g only and make a test call to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-10-2016

You need to say which area you are in if you want to see if others are suffering as it could be a local network issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2016

Ok Thanks MI5👍
S.wales Newport

Wa10 · ‎24-10-2016

You can check online for both localised service issues and also general coverage.
http://status.o2.co.uk/

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎24-10-2016

If the status page doesn't show any issues you can download the o2 My Network app and report any issues through the app.
You can also try switching the phone to 2g only and make a test call to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2016

I'll try that! Thanks Wa10

adamtemp64 · ‎24-10-2016

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Self-help-guide-Is-the-network-down-for-me-o... has some tips as well just ensure you use the full postcode for accurate results

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-10-2016

Thanks MI5

Bambino · ‎24-10-2016

@Anonymous What phone do you have? Have you checked to see if the opening for the mic is clear of dirt or fluff?

I DO NOT WORK FOR O2

Anonymous · ‎24-10-2016

Its a sony xperia z1, I'll check that.
Thanks Bambino👍

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