outstanding bill

[LA1966]

I have an outstanding bill which needs paying but as my number is no longer recognized, as I HAVE SWITCHED TO ANOTHER PROVIDER, I cannot access the My O2 app or the old account. 

I'm being threatened with debt collectors but have no idea how to get hold of a British speaking assistant to sort it out.

[Bambino]

@LA1966 

You need to speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support