o2 are useless!! (PAC problem)

[J-D]

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.

First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. This, all at the END of the bloody rigmarole getting through security, credit checks etc! Frustrating is an understatement. 

So I end up having to then order a SIM instead. Got the SIM, seems to 'work', but I cannot seem to port my old/current number. No option in My o2 (website - I will not use an app) to enter it! Despite it stating to go to the 'Menu', click 'Switch to o2' then 'Move my Number' - err... where is the menu!!?? No menu showing in my o2 account page!!

Called them to do it therefore, and also to ask where the menu is. They said the menu 'should' be there - no sh*t! Well it isn't. And then, cannot do the porting because they cannot even find my account! Even though I am logged into it as we spoke!!?? 

Asked him to call me back (to prevent me having to go through the whole scenario with someone else, if I call again) he says will do... in two hours!

Suffice to say, he didn't.

Like i say, o2 are useless.

Is anybody there at 02 actually able to resolve anything!?

[MI5]

@J-D 

The social media teams are usually the best.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@J-D 

The option is actually under this Menu, and also under Transfer Number,  doesnt surprise me CS dont know where it is...

[J-D]

Thank you for the replies. I don't do any social media, so that suggestion is no good! Re the other 'menu', not sure where this is shown, but below is what is showing on my account page:

[Enlli]

This is the Web Site. Under Your Account

 

[J-D]

???

Like i said, I posted what I see when i log in (to My o2). So how do you get what you have shown? Confused.

[MI5]

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@J-D wrote:

Thank you for the replies. I don't do any social media, so that suggestion is no good! Re the other 'menu', not sure where this is shown, but below is what is showing on my account page:

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For some strange, unknown reason, you appear to still be on the old billing system @J-D 

If you don't use any SM accounts, you'll just have to keep calling until you get a competent agent.

Guide: How to find help & contact O2 

[madasaf1sh]

That screenshot also looks like PAYG as well and not Pay Monthly.. 

So I do wonder if that is the cause of the issues, and why none of us can find the menu...l

[Enlli]

My screenshot is pay monthly SIM