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joined 02 and requested my number be ported on a sim only contract.

ianh3
Level 1: Joiner
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Registered:

Number ported - took 6 days - 4 weeks later I still cannot receive calls or  texts.

After 5 lengthy calls trying different resets and promise of calls back I have been told there was a fault with the mast in my area. Requested to cancel and was told I would need to pay termination charges on my 23 months T £12 PER MONTH. £276 AND NOT HAD ANY PHONE CALL OR TEXTS. O2 NOT THE COMPANY I EXPECTED OR WOULD RECCOMEND. Also I have been registered for updates (not sure how when I cannot receive calls and texts) the next update is 15th October..........(now 28th September and number ported 26th August.)

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MI5
Level 94: Supreme
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Registered:

@ianh3 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149940 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

@ianh3 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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