Solved: Unsolicited premium rate texts

BeccyS · ‎23-09-2021

My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

Cleoriff · ‎23-09-2021

@BeccyS

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

Check this guide Guide: Tips to avoid unexpected charges on your bill

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎23-09-2021

@BeccyS

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

Check this guide Guide: Tips to avoid unexpected charges on your bill

Veritas Numquam Perit

MI5 · ‎23-09-2021

@BeccyS

Some help guides for you here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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