Premium Calls and Premium Texts

[Diston]

What is the recommended way online to stop premium rate calls and premium rate texts on O2?

I can't find anywhere that does this and I don't wish to have to call customer services. 

[MI5 · Accepted solution]

@Diston 

You can set a spend cap in your MyO2 if on the new billing system.

Guide: Spend Caps & Charge to Mobile on O2 

But for a charge to mobile bar you'll need to call.

Guide: How to find help & contact O2 

Guide: O2 BARs 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

[Enlli]

Really you should deal with who is sending them

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

However, if you contact O2 and get charge to mobile switched off and your spend cap reduced to zero. That will stop you being charged

Guide: Spend Caps & Charge to Mobile on O2 

Guide: How to find help & contact O2 

[Diston]

Does the Premium Call Bar stop the premium texts too? 

[MI5]

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@Diston 

Yes it does

[Diston]

I wonder if I were to set a spend cap of say £0 I wonder how this would affect my current premium charges prior to spend caps? Or is it ok to set one even though premium charges currently exist? 

[Diston]

It's annoying that o2 don't offer the ability options for customers to set a BAR themselves online, Virgin Mobile allowed this. 

[MI5]

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@Diston wrote:

I wonder if I were to set a spend cap of say £0 I wonder how this would affect my current premium charges prior to spend caps? Or is it ok to set one even though premium charges currently exist? 

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@Diston 

It will apply from your next billing cycle.

[MI5]

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@Diston wrote:

It's annoying that o2 don't offer the ability options for customers to set a BAR themselves online, Virgin Mobile allowed this. 

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So do Vodafone @Diston 

I was hoping for more functionality with the new system, but still some aspects are missing, although it is better in some ways.