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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My account is showing 1.99GB of data still to go but I’ve had a text saying it’s run out

My data shows 1.99 GB remaining but I’ve had a text saying it’s run out (& I’m not able to connect to internet or text). Help please!

Resolved! Unsolicited premium rate texts

My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

Resolved! Helppp Returning/Exchanging phone

I want to change my iPhone 12 Pro Max for iPhone 13 Pro Max, as the iPhone 13 has been launched within the 14 day change your mind period... It turns out it's not so much an exchange policy as a cancel-and-reorder policy, which is itself very annoyin...

Resolved! Change address

So I moved Sunday- how can I change my address so I can get the letter to me?

Resolved! Payment

Hello, I am late with my payment due to the fact the price has gone up, I can't get through to customers services which I am upset about, I could make a payment on the 5th of October, if you check my records all my payments go out on the 5th, please ...

Resolved! O2 rewards

I am trying to log onto o2 rewards and I put my number in and I have tried several times and it is the correct number but I get no text to register. I do get other texts from o2 though. Please help.

My O2

Hi, it says that my number isn’t attached to my 02 account and I cannot get access to my app

Resolved! My02 App

I have placed an order as a new 02 customer for iphone 13 pro max but cannot get in to my sky app to view order as it says it takes 48hrs to set up account but my order was placed on Saturday , how can I view my order ?

Resolved! Damaged iPhone 11 Pro Max 256gb

Afternoon, I called yesterday to inform you that I have damaged my Mobile phone and it now cannot be repaired. I was advised to go in store today to get a temp sim and they could link it to my mobile number. As I had no photo ID they would not do it ...

Resolved! Want to settlement

Hello i would like to done settlement i want to change my network

O2

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