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Unable to pay bill due to lost SIM

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lcpo
Level 1: Joiner
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on ‎04-02-2023 18:31

on ‎04-02-2023 18:31

My SIM is lost and I am not been using it since November 2022. I am still getting bills for the SIm. I want to cancel my contract or block my card to avoid extra billing. I am currently staying in India and cannot contact O2 by any means to update my situation. Please help me in stopping bills.

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MI5
Level 94: Supreme
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on ‎04-02-2023 19:38

on ‎04-02-2023 19:38

@lcpo 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

on ‎04-02-2023 19:38

on ‎04-02-2023 19:38

@lcpo 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎04-02-2023 19:47

on ‎04-02-2023 19:47

@lcpo If you choose to cancel your contract you will have to pay for any months that are still remaining: Cancelling your contract - An updated guide - O2 Community

You can download Skype Guide: A Guide to Skype and call customer service for free on +44800 902 0217 or +44800 032 1402

I DO NOT WORK FOR O2



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