Trouble with paying bill & APP

[Danielle91]

Can anyone help me out before i lose my s***. Phones been cut off, trying to pay it IN FULL today & cant call 202 from my phone, cant access the o2 app...Tried calling from someone elses phone to pay it but that department isnt working either. HOW AM I SUPPOSE TO PAY MY F****** BILL!!??

[O2Jennifer]

Hi

A guide to paying your bill can be found here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[jonsie]

Only by keep trying is the answer. No one here has access to accounts or can take payments.

Try Skype free number

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

0800 032 1402

[Probablynot]

They are literally blocking us from everything, mines not even due until the 6th and the 8th and theyve stopped both phones, definintly not helpful in covid-19, time to move all accounts for me i think!!

[Danielle91]

Ive tried all of the obvious ways to pay it but nothing works as its been cut off. Cant even access my O2 app. Simple thing like paying yiur bill i cant even do

[Danielle91]

@Probablynot Same!! Everything blocked on my phone but im not able to pay the damn bill its so frustrating!!! I know its obvs coz of the covid 19 but surely there got to be SOMEONE we are able to talk to even if they are working from home!!! I could literally scream RN!!