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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

S20 upgrade delay

I pre-ordered the s20 ultra few weeks ago and just wondering when will I get any update or detail about delievery and I'm getting abit worried if my order wasnt confirmed but I got all the confirmation emails about itSomeone help me

Resolved! Upgrading account

I have mentioned before that my contract is up (or nearly) and that there is nothing that really grabs me as a must have. In the meantime I am trying to upgrade to a sim only plan, but something is not working. I have tried to do it through the app o...

O2 app for the second number on my account

How do I set up a seperate log in for the other number on my account on the O2 app on their iphone?

Resolved! accounts and email

I have 2 phones on contract set up in myo2 web. I added 2 payg phones under a different email address but they show up in the original address. How come?

Can't get WiFi on TFL grrgh

Hi thereI recently got a replacement O2 SIM because I thought, wrongly, that I had lost my one plus 6t.I cannot get it to work on TFL at tube or Overground stations.When I try to connect, it tells me I need to enable or sign up to "O2 WiFi". There is...

O2 company discount

Hi trying to add my o2 discount code for money off my bill. Follow the link that I have been sent but just keeps saying retry, can’t find where to put my code? Help

Data sim

Why does my new data sim (same phone number) not register on My02 account?

Resolved! Data and calls abroad

I pay extra for a package to use my phone overseas in certain countries. I'm going around the Caribbean next week, are those islands included?

My o2 app not working

I have the my o2 app loaded on my Apple ipad and iphone. I have tried logging in on both devices and get into the app but I just get the spinning wheel on the app with the message Hanh on a second while we load everything. Does anyone else have this ...

Previous conversations with support

I can't see a previous typed conversation with support that I had this week, I need to access a voucher that was sent as it was not received with my original order, but the conversation is not there anymore, how do I retrieve this information?

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