New sim activation and new plan

[Taz123]

Hello,

I am having severe problems with your phone customer service for the past few days. I have called many times. On wednesday your male representative told me he will send me a new sim card and he would call me the next day at 2pm to activate and put me on a new plan I chose giving me 100gig data a month for £20. However he did not call me.  Since then your other two female customer service representatives have wasted my time by repeatedly asking the same questions and not doing anything. The last call today ended when the representatives seems to have ended the call. Also straight after this it seems they did something as I am now also unable to make calls. My other issue is that I have been unable to received texts since early this year. I had placed a bar for incoming calls and texts.  On Wednesday I had text bar uplifted again for a temporary time. However it was still not working. I was told to wait and see if the texts will work again after I receiving the new sim. I have waited 24 hours but it still didn't seem to be working maybe because it needs to be activated although your automated system on the phone may still have recognized me today by asking me for my memorable name for passing security but I am not exactly sure if it did because it didn't tell me. Please help me otherwise I may leave your company for good. This is extremely frustrating for me. I am also recovering from depression and I am on the Autism Spectrum. I have had suicidal tendencies in the past and your appalling customer service does not help me in all of this.

Regards, 

Murtaza Arif 

[MI5]

@Taz123 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

https://www.o2.co.uk/business/access-for-all/accessibility-vulnerable-customers-policy