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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Wrong Billing

I’ve been charged 12 £ for nothing, haven’t used O2 at all in India what are these charges for, also when my cap is zero, how would you explain these charges.

I cannot log into app

I cannot log into my o2 app as I do not have access to the account t but only the email registered

Refund

I want a refund for money taken after I closed account

MYO2 is not working

Hello, I am trying to log in to myo2 account and it is saying I am not recognised. I have been with o2 for nearly 8 years, always with the same email address. Can you please assist with me getting access to my account?ThanksSteph

Regarding abroad address

I have recently moved to India. So I'm no longer using the UK number. I'm still making the payments. I'm not able to log into my O2 because it's asking for code from the UK number. So can you tell me when the next payment is due? Can I receive inform...

Upgrade.

I ordered yesterday for delivery today. It was an upgrade. my order date then changed to Monday. I then received a message from o2 with the following - O2: Your recent order has taken us a little longer to process, sorry about that. Your order should...

Resolved! Extra not adding on

Trying to add Disney + but link not working

Resolved! Roaming in Poland

Can my Samsung 24 be enabled for roaming in Poland

Resolved! cancel contract and refund

i signed a sim card contract in 2022 for a 24 month sim card new number. I did not renew my contract and i am still being charged. i would like to cancel my sim number and get a refund for the extra payments

Resolved! Leaving 02

I am representing my husband, who has been sectioned to permanent residence in care home due to Lewy’s Bone Alzheimer’s disease and I hold Lasting power of attorney. Consequently he is no longer able to operate/use facilities of his mobile phone okno...

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