New customer, 02 app not working

[Jonny1]

Hi I’ve started a new contract with 02 on 31st December 2020.
I was a previous customer 3 years ago and decided to come back.
My phone number has transferred over and I have downloaded the 02 app.
When I try to sign in on the 02 app it says error and sends me to the contact is page.
I’ve signed in on the website and it comes up saying I have no services on this account, but if I sign in with my mobile number all the right information come up.
I’ve searched for a online chat but I am unable to find a link.

Thanks jonny

[MI5]

@Jonny1 

Chat is a bit random at the moment but usually pops up in the shop pages. 

Otherwise, numbers to call customer service here 

Guide: Coronavirus Community Help and Support 

[Jonny1]

Thanks for the reply, I’ve tried the 202 number but I’ve twice been on hold for over 30mins and got impatient

[MI5]

@Jonny1 

Unfortunately they are very busy at the moment with the covid working restrictions.

[Jonny1]

Spoken to someone at 02, they are unable to resolve this issue

[MI5]

They have to resolve it.
It's their job!

[Jonny1]

I spent 25 mins on the phone yesterday, trying things at their end, at the end of the conversation he reset my password and said wait 24 hours, I knew this wouldn’t resolve the problem as it still isn’t resolved.
I was a customer 3 years ago so this may be an issue, when I log in online it says I have to product or services on this account.
I purchased this current contract from a third party (mobile phones direct) as they where considerably cheaper.
I did enter all the correct details ie email address for the account.

[MI5]

I had a similar issue with Vodafone due to and old account that was dormant but was picked up when I registered again with the same email. Voda CS sorted it for me but I wonder if you could fix your issue by using a different email address?