Solved: Re: MyO2 app not opening on iOS

lanceuppercut · ‎12-07-2017

I get the following error and have been for the past week or so now:

"Oops: Something went wrong, we're working to fix it. Please try again later"

MI5 · ‎12-07-2017

Have you tried deleting the app and reinstalling it or logging out or both?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-07-2017

Have you tried deleting the app and reinstalling it or logging out or both?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-07-2017

Try rebooting your phone

Malc2 · ‎12-07-2017

Same problem as above - deleted and reinstalled app... rebooted phone - still does not work.

MI5 · ‎12-07-2017

Probably best you guys log the issue with customer services then.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-07-2017

Works fine for me & I've just upgraded today

madasaf1sh · ‎12-07-2017

What OS version are you using?

Working fine for me on IOS 11

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Anonymous · ‎12-07-2017

Works fine for me on 10.3.2

lanceuppercut · ‎13-07-2017

Deleted it and it remembered my settings but if I tried to change the PIN it forced me to log and and that seems to have done the trick.

Thanks!

MI5 · ‎13-07-2017

Good news mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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