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Late payment

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Vasile1
Level 1: Joiner
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on ‎31-12-2021 16:23

on ‎31-12-2021 16:23

Hi , please give me a call because I want to discuss my situation 

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MI5
Level 94: Supreme
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on ‎31-12-2021 16:27

on ‎31-12-2021 16:27

@Vasile1 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152118 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

on ‎31-12-2021 16:27

on ‎31-12-2021 16:27

@Vasile1 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
  • 40333 Posts
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on ‎31-12-2021 16:30

on ‎31-12-2021 16:30

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. O2 will never call you back - give them a call on 202  or 0344 809 0202 (or specific Payment management number - 0800 902 0217 ).

Or, @Vasile1, contact them on Social Media (Facebook or Twitter) using the links below this post.

Good luck!

 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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