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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

iPhone 8 - iPhone unavailable

Replacement screen fitted but now have “iPhone unavailable”. How do I unlock?

Resolved! change bank details

how do i change my bank details..I have a new debit card to register with you

Resolved! Caffe Nero and Greggs both closed when I went to redeem rewards

Both Google and the shop's respective apps said they would be open so I clicked on 'Use Now' in the O2 Rewards app - but when I got there, they were closed, with no explanation (eg staff shortage, Covid restrictions et al). Of course then O2 Rewards ...

Resolved! Extra £250 when purchase Samsung zflip3 5g

How do I claim my £250 for purchase of Samsung galaxy zflip3 5g

Resolved! Volt - I am a customer of both o2 and virgin media

How do I set up volt? I am a customer for both o2 and virgin but the websites won’t acknowledge this and I therefore keep getting batted between the two websites and amgetting no where.

Resolved! Volt applied to VM not O2 account

Hi I hope someone can help and point me in the correct direction. I have joined O2 in November, I have been told that my VM account has been Voted (although I was already on the 1gig connection) But O2 have told me I am not eligible and to submit the...

Resolved! Keeping my number from three network and transferring it over to keep it with my O2 network

How do I keep my original number from a different network and keep it with my new network ‘O2’?

Resolved! Wifi

Been with o2 for years but last 4 months WiFi has been **** contacted o2 said they would give me a callback twice still waiting had to buy another phone with EE sim need WiFi for work worst service ever can’t wait to leave o2 don’t seem to bothered s...

Resolved! Late payment

Hi , please give me a call because I want to discuss my situation

Resolved! Turn off balance notifications, requested 7 times now.

Hi there, So I have asked PAYG cust services 7 times now (over a period of 10 days) to remove balance notification texts. I did this on my Dad's number, mine over the year and now tried with the Wife's. 7 phone calls later and wont come off. I have e...

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