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Extras charged and shows on the latest bill although the extra for Amazon Prime is cancelled.

Vyla
Level 1: Joiner
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on ‎12-12-2023 11:04

on ‎12-12-2023 11:04

I have cancelled my extras for Amazon Prime just in time. It shows that Extras are cancelled in the My O2 as well as on Amazon account and I cant use the Amazon Prime anymore. But on my latest bill the extras for Amazon Prime are showing as billed.

Can you check this and let me know.

Thank you.

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MI5
Level 94: Supreme
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on ‎12-12-2023 11:08

on ‎12-12-2023 11:08

@Vyla 

You need to ask o2

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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