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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

vat invoices

please can you send me all my vat invoices to date

Sim Deactivation

I have not used my sim in approximately 6 months. I entered my sim back into my phone and it doesn't seem to be working. I checked my bank account and the monthly payments have stopped coming out. I still need the sim to be active as I need to keep t...

Order

Hi I had placed a order on the 1st December it was to be click and collect delivery for the 2nd December and I still haven’t got a update

cancel contract

HelloMy name is Jimena I got in touch with someone from o2 to cancel my contract in August. They said it was all sorted and my contract had been cancelled, however, every month I receive my invoice to pay my fee and my contract has not been cancelled...

Upgrade Issues - Has Live Chat Gone?

Trying to arrange an upgrade, tried the O2 app, and O2 web page on desktop PC, both attempts at the upgrade get stuck after the 'Insurance and more' section, Accessories part is unselectable, and no selectable options under trade in your old device (...

Resolved! Fraud

I’ve just received a message saying this and checked my account to see there’s been an order made which I haven’t made today or ever have? Someone has accessed my account and made this order!