Disney+ airtime offer - not worked but I’ve still been charged

[CallumBrook]

I purchased the offer for Disney+ where you get £2 off your airtime, when I followed the instructions it had already been redeemed/was not in use according to Disney

I didn’t think anything of it assuming the offer hadn’t been put on my account as I checked and it wasn’t on my extras

I’ve just noticed that for the past 2 months I’ve still been charged for this, has anyone else had this problem and if so how did you fix it?

[Cleoriff · Accepted solution]

Hi @CallumBrook 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005