Help with bill

[Paul820]

I switched up to a new contract in Oct with 6month free airtime, got the 2nd bill today and have been charged for airtime but with only a 25% O2 Open discount and not 100% that I signed up for, why would this be? I can't make sense of it.

I called CS and they said the system has chosen the discount that benefits me more?? Basic math tells me 100% off benefits me more than 25% off.

[MI5]

@Paul820 

Doesn't surprise me these days at all.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[Bambino]

@Paul820 This is a customer community. Nothing anyone here can do to help. You can try again in the hope you get someone from customer service with a working brain cell:

How to find help & contact O2: A Guide - O2 Community

[Paul820]

Thanks. I Have DM O2 via X.

[Paul820]

Thanks. I Have DM O2 via X

[MI5]

Out of interest @Paul820 

How much is your airtime bill and over how long?

[madasaf1sh]

@Paul820 

You can't have both discounts its one or the other on the 6months free airtime, from what I recall reading, think it was a thread on here, or was somewhere else..

[Paul820]

It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.

[Paul820]

I can't understand why the O2 open is on there though, it was on my previous contract before switching up.

[MI5]

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@Paul820 wrote:

It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.

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@Paul820 

Over 24 months that works out at £539 either way, so you are no better or worse off whichever discount you get. If your contract is over 36 months, you are saving loads more by having the 25% off monthly.