Cant log in to app or website

[Robbb81]

I have just received 2 emails from O2 both saying my bill is ready. When I've tried to log in and view them on the website it says "Oops. We've had problems finding your account Click here and that should solve it." When I click there doesn't show any information about the 3 phones I have with O2. It just shows my account info I have also tried to log into the app and it says Oops, something went wrong and wont let me log in. I've never had any problems logging in to either before. Is something wrong with O2?

[madasaf1sh]

@Robbb81 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call them on 0344 809 0202 or 202 from your o2 phone

There is weekend maintenance going on, with regards to the Myo2 platform so it could be this...

[Robbb81]

It's so hard to find a telephone number to speak to someone so thank you for your answer 🙂

[pgn]

You could also access MyO2, if your account is not actually undergoing maintenance, using your browser's InPrivate or Incognito feature, @Robbb81 

Or right-click on this link and select Incognito or InPrivate:

https://accounts.o2.co.uk/signin

If no joy, then follow the advice given prior to this post. Good luck!