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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Rolling plan charged incorrectly

I had upgraded my £10 tariff to a £15 tariff, last month. I was charged both £10 and £15. Though I received a cancellation confirmation, the £10 payment was taken from my account- can this be looked into please and a refund be issued? Rachel

Resolved! Bill

Why is my bill more than my tariff when I haven’t used any extras? Also not happy my bill is going up in April and thinking of changing provider.

Ordered a new SIM, got Order Number, but no Email Confirmation

Hi, So I I'm upgrading my SIM from PAYG to Pay Monthly Unlimited Data Plus. I made the order via My O2 app, got the Order Number, but no Email Confirmation as stated. Is this a bug? Would I still get my SIM? I don't know what happened??? Nothing pops...

O2 Open

Hi there, I’m trying to get my 25% discount because I work as a teacher but when I have put it my mobile number, *********, it said that it had been used before which I did not. This is a number I have brought from another network. So how can I get m...

Resolved! my mobile number used as contact on an old o2 account

i wish to remove my contact number from an old my O2 account so i am the primary contact on my new accountuntil it is not associated with the old account i cannot change the new account that has all my familys numbers on

Resolved! Changing email

Hi. How do I change the email address linked to my o2 account?

Resolved! Change name

Hi, I need to change my surname on my account as I have recently got married. How can I go about this? thank you Sophie

Resolved! Can't log on to O2 app to open roaming service when our side of UK

Hello O2, I'm currently outside of UK, before i leave i didn't get the roaming service for this number [edited]. When i need to use this number to deal with things back at home, i can't even log on to My O2 to open this service. please help! [Mod edi...

Not letting my log on to my 02

Hi its not letting me log in to my o2 to view my bill and data usage

Resolved! Change payment date

I want to change my payment date

O2

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