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cocoaliceted
Level 1: Joiner
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on ‎28-02-2023 11:05

on ‎28-02-2023 11:05

Where on earth is my address on my o2 account??!? Can anyone help please? the one on the bill is out of date and I need proof of new one on account - which i had to change over the phone as no online option to do this. 

Why is the system so terrible to use - you should just be able to see all this information !!! Argghhhhhhhhhh

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MI5
Level 94: Supreme
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on ‎28-02-2023 11:18

on ‎28-02-2023 11:18

@cocoaliceted 

It should be in your details, although if you are on the new 360 system, who knows (no one, not even O2 seem to know).

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎28-02-2023 11:19

on ‎28-02-2023 11:19

In the My O2 app it is under Manage Your Account > View All > Manage My Personal Details.

They will send a Security Code, then you can change it.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
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on ‎28-02-2023 11:22

on ‎28-02-2023 11:22

@cocoaliceted 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and details of you address will show there O2 will send you a text to make sure it's you.

My O2 Payment or address details.JPG

Veritas Numquam Perit

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Breanna
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on ‎01-03-2023 10:46

on ‎01-03-2023 10:46

Some good advice here for both billing systems @cocoaliceted Were you able to find it?

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