6 months of free Disney

[Venerdi]

Hi, just bought new phone on mobile phones direct website. I've chosen o2 as I wanted the 6months free Disney but haven't received any links to activate it. Please help

[Cleoriff]

@Venerdi 

See here https://www.o2.co.uk/extras/disney-plus 

[Venerdi]

Yes, I have checked the website but it only gives me an option to add it as extra with monthly payment. When I got new contract (3 days ago) I supposed to have Free 6 months.

[jonsie]

I think the offer is only available for a Refresh contract or upgrading via O2. Not from a third party.

[Mark1976]

Ive had phone a while now but got email from o2 offering this. I activated it, expecting 6 months free but have been billed from the start and not able to speak to anyone about it.

[Cleoriff]

@Mark1976 

It's only available to new or upgrading customers

[jonsie]

The free offer is only for new contracts and upgrades taken out now. Existing customers are able to get a £2.00 discount making it £3.99.

[Mark1976]

Thanks for the reply.

Definitely didnt mention that in the email but signed up for it anyway. When registering it did mention 7 day free trial so 5 days to cancel.

Thanks for your help.

[Cleoriff]

@Mark1976 

You can get a 7 day free trial here https://www.disneyplus.com/en-gb/welcome?cid=DSS-Search-Google-71700000064847250-&s_kwcid=AL!8468!3!... 

[Venerdi]

I am new customer, fresh new contract and Disney deal was one of the main reasons for it but it seems to be a tricky