2 O2 Contracts but can only see 1 in My O2 account

[Jelly48]

I have 2 contracts with O2, one is my sons other is mine.  However in my O2 account only my sons appears and I  cannot see how I can add my phone contract in.  I tried adding another product but it requests a different email  - I havent set up another email for my phone so bit puzzled. tried to ask Aura but it doesnt understand the issue.  Any advice?

[Cleoriff · Accepted solution]

@Jelly48 

If you have tried to Bring in products and that doesn't work, you may need to call O2 to get it added.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[jonsie]

You will need another email address to add your number

Most email clients allow you to set up a dummy email just for such purposes as registering on wesites

It won't affect your normal email