on 03-09-2014 19:02
on 03-09-2014 19:02
Has anyone had any problems with unlocking their Vodafone locked iPhone?
I have been helping my friend for over 2 weeks and still no joy.
Today alone we were on hold 3 times for over 35 minutes and the advisor was not helpful.
Apparently it takes up 48 hours from when the online unlocking form is completed for you to receive an email with the unlocking code, or up to 10 days if they need to contact Apple.
It costs £19.99 and she has £20.00 credit.
The online unlock request form has been completed 3 times by her and once by an advisor.
Every time we call we are told different things - one advisor says they have her unlock request and will process it, one says they haven't got their request, one says they can't check the status and to email a different department. Today we went in store and they didn't help either.
I have realised that they are an extremely difficult service to contact. They have one main number and it takes at least half an hour to get through to them. Their chat service is offline a lot.
Has anyone got any ideas on what she should do as she is hitting a brick wall with everything she tries.
Thank you in advance.
on 04-09-2014 11:14
on 04-09-2014 11:14
Things seemingly over complicated for such a simple process.
on 04-09-2014 11:27
on 04-09-2014 11:27
on 04-09-2014 16:11
on 04-09-2014 16:11
on 05-09-2014 06:33
on 05-09-2014 06:33
on 20-09-2014 09:41
on 20-09-2014 09:41
A few days after going to the Vodafone shop and have them submit the unlocking request the phone got unlocked.
What lesson did I learn? Don't do requests online or on the phone - go to the store and have them do it.
on 20-09-2014 09:43
on 20-09-2014 11:13
on 20-09-2014 11:13