Please Help with Unresolved Number Porting Issue
I am writing to address an ongoing issue regarding the porting of my mobile number, which has remained unresolved for the past 20 days.
The port-in process was initiated on October 30th and was confirmed as successfully completed to O2 by the Vodafone port-in manager. Further confirmation was provided by the O2 port-in team as recently as yesterday evening.
However, the O2 port-in team has since acknowledged that an error occurred after the transfer. Despite assurances that they are working to resolve the issue, as of today, November 17th, the problem remains unresolved.
This delay is not only unacceptable but has caused significant disruption to my daily life. Without my number, I am unable to perform essential tasks. For the past 20 days, I have been in constant contact with O2—calling during mornings, lunch breaks, and after work. I have logged more than five tickets, raised three complaints, driven to the headquarters, and visited two stores, all to no avail.
At this point, I am left wondering if there is anyone else I can contact or any other action I can take to resolve this matter.
This level of service is deeply disappointing.
