General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Hi, my 10% rewards are not being added to my account even when I claim it and no reminder text.

Hi, my 10% rewards are not added to my account even after I have claimed them and I no longer get reminder texts, last extra credit was on 18/12/23.Thanks for helping.

O2 complaint review service

Hi I've been waiting since May 7th for a reply from the O2 complaints review service short version: someone took out 2 x fraudulent device plans in my name early 2023, after a lengthy wait they said it was solved, but in early 2024 I started getting ...

Not paying my bill

I didn't ask for this SIM card , I'm not paying for this SIM card. I'm not paying for something I haven't received

Phone mast down for several days AB55 4 Scottish Highlands

Hello, I can see on the O2 status page that the phone mast in my area has been down for several days, is there any way of getting an update as to what the actual issue is or when it may come back since the status simply says engineering is aware but ...

O2 Priority tickets not working

I follow the link from O2 Priority app or website and it takes me to the third party ticket seller (ticketmaster or axs) but no tickets are available to purchase. No option to select tickets.The only thing is shown is that the pre-sale for O2 priorit...

Downloading a new eSim usin the My O2 App?

HiMy wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM ...

Network coverage map is a scam

Took out a contract with O2 based on the network coverage map, I haven't had any signal since the day I have taken out the contact and even put the house the signal is flakey at best. So my question is why not have a network coverage map that custome...

Samsung buds 3 pro

I ordered the the Samsung fold 6 and received a code for the buds 3 pro but four weeks later still waiting I have made a number of complaints and still nothing it seems to me like 02 really just don’t care the buds are in stock and how hard can it be...

Porting issue

My phone number was ported eventually from BT to O2. After 11 days of constant calls to O2, promises of call backs that didn't materialise. Cases to back office raised, and one helpful person in complaints, my wife's phone is still on a temporary num...

Can’t pre-order iPhone 16 for switch up without handing over phone

Hi! Read on here a few days ago the process for Switch Up to the new iPhone 16 should be straight forward. Visit the store, pay £50 and return on release day or when your phone arrives in store and switch up. I visited my local store today only to be...