Re: Unable to Reach Customer Service

HM1 · ‎13-12-2021

Hi everyone,
I have recently rejoined O2 having been with Virgin for for the last few years and am not enjoying the lack of customer service so far, is it just me that finds it incredibly difficult to just get through to someone real?!

I have never had so much trouble to simply just be able to speak to someone. The automated phone system is awful and ends the call without even transferring it, and when I try to initiate a chat online it always tells me there is no-one on the team available!

I ordered an additional SIM card on 23rd November which has been in pending status since and all I want to know is what's happening, on the one occasion I was able to reach someone, 2 weeks after I placed the order, they recommended I wait another 48 hours and then if no movement contact them again....and here I am unable to reach anyone!

Just interested in other peoples O2 customer service experiences and if there are any tried and tested ways outside of the norm to reach someone.

Thanks

Paul

MI5 · ‎13-12-2021

@HM1

It's all about contact deflection these days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this (scripted response, sorry.)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

HM1 · ‎13-12-2021

Thank you MI5, I will drop them a line on Facebook, you are right it really is all about contact deflection and more companies seem to be adopting this approach unfortunately.

Anyway, thanks again.

madasaf1sh · ‎13-12-2021

Took me 3 minutes to get through to someone the other day at lunchtime to speak to someone about my partners contract.

Just wait until you see the complete AI driven call centre that Telefonica have developed, it gets rid of human call takers near enough completely...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎13-12-2021

Good luck @HM1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rebecca972 · ‎05-03-2024

I tried to call o2 many times today, the phone would ring forever ( more than two hours) then get cut off.

Oxonian · ‎06-03-2024

@Rebecca972

I suggest that you try the social media route as described by @MI5 above :-

Guide: How to find help & contact O2

MI5 · ‎06-03-2024

No difference over 2 years later I see.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.