Customer Service absolutely appalling

[PaulusG]

How do I get to speak to a senior manager at a uk call centre. I’ve been trying to raise a query since February around an Applewatch linked to my phone contract and unfortunately, no one in the call centres or text service can help. 
I raised a formal complaint but the 72 hours in which I was promised a resolution has now been and gone. On Tuesday I was clearly lied to by the call centre operative just to get me off the line. 
I don’t know where to go next with this. It’s so frustrating. 
Any Ideas? 

[madasaf1sh]

@PaulusG 

You cant as o2 dont have much call centre presence, so you are stuck with the muppets in Manila, Cape Town or somewhere in India... 

If you have used the complaints review email, its not 72hrs its 8 weeks and has been for a while. 

https://o2.co.uk/how-to-complain 

If its a not none account , then as customers like you we might be able to help...

[Enlli]

Suppose you have seen the activation guide a the bottom of my post

Two questions.

Have you more than one phone on your MyO2 account?

That seems to cause problems

Are you getting an error code number?

Activate Apple Watch Guide 

[PaulusG]

I do have more than one number but it should have been a simple task for them. 

I have mobile contracts for me and my son. 
I also had an Apple Watch which they gave me another number for (without me asking for one) and a sync-1 bolt on to my mobile. 
I asked for this number to be disconnected, the sync-1 to be cancelled and to settle the remaining balance on the watch so I could just go back to the two phones. 
They disconnected the number associated to the watch and I’ve received texts telling me this happened. They told me the remaining balance for the watch would be collected at my next bill. It wasn’t, so I’ve tried to pay it and keep being told to wait until my next bill. 
In the meantime I have been sent an enforcement and collections letter telling me I must settle the outstanding balance for the watch by the end of this month! And to make matters worse they’ve moved the sync-1 one bolt on to my mobile phone, even though the number they are ‘syncing’ has been disconnected. 
you can only imagine how hard it is explaining all of that to the call centre every time I call them! 

[Enlli]

OK. It's not his department but I'll tag our forum manager to see if he has any ideas or can help. I doubt CS would ever sort that 

Complication is the enforcement letter if it came from other than O2 which means they would have sold the debt on 

@Dave-O2 Can you help?

[Dave-O2]

Thanks for the tag @Enlli 

@PaulusG I can certainly see what i can do, can you please drop me a PM with some further details including the mobile number linked to the Apple Watch.