Ordered 1 Galaxy Watch 7 and got 5 Galaxy Watch 7's

[MichaelJamesB]

Last week, I upgraded to a new Samsung Galaxy Watch 7. When my order arrived, the box looked rather big for one watch. Upon opening the box, I was treated with not one but five watches. After a bit of head-scratching and digging around online to figure out what to do I called O2 Customer Services. The lady I spoke to obviously looked up my order and said I had only ordered one watch to which I replied I had been sent 5 and this was my reason for calling. She said there was nothing she could do about returns and I should find an O2 shop and they will do the return.

I went to my local O2 shop and explained to the staff what had happened and they said the same as Custmorer Services in that they can't do returns.

Where do I go from here?? 

[MI5]

Happy Christmas from O2

[jonsie]

Send one this way please 😁

[Oxonian]

You @MichaelJamesB need to contact the sales' team at O2. Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help.

You can message the sales' team at O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Social media colleagues are based in the UK and are adept at solving customer problems. 👍 

[MichaelJamesB]

I've tried via social media. They just send you to the help pages on the O2 website

[pgn]

Their loss, your gain @MichaelJamesB - do keep an eye on your bill, though, just in case... Perhaps the packer in the warehouse had a bit of a brainfart that day, and O2's systems are not geared for a return in that instance 🤐🤣