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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Apple Watch series 10 titanium gold

Hi,Any idea when o2 will sell the gold colour series 10 watch please.I tried to call o2 sales today and put the phone down after queuing for 40 mins.Regards,Scott.

ScottyBee by Level 1: Joiner
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Switch up question

I have a s24 ultra that is due to be switched up soon. My trouble is there is a slight mark on the camera outer ring and a little bit of paint has come off on the inner ring. Would this be accepted on switch up?, if not, if I have the back glass (to ...

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THE WOST CUSTOMER SERVICES EVER!!! 'Default' on credit file from O2, from 3 years ago.

I have recently applied for a mortgage and was refused on the grounds of “Poor credit”. I looked into my credit history and can see that O2 have placed a default on my credit for £81 in April 2024. I know nothing about this. I have had no notificatio...

I tried to cancel my o2 with awful trouble

I use the number 202 to cancel my contract, as the staff at 02 Fareham couldn't do anything about it, but the service of 202 was suppose to buy the phone out right and end the contract the customer service did half of the job like an competent fool w...

Alank196 by Level 1: Joiner
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Phone order

I ordered a phone on 19th august from Harrow store. Till now I didn’t get my phone and it was click and collect order. I got SIM card which was associated with phone but not phone I waited 15 days and customer service told to wait for 10 Working days...

Sim from Android to Iphone?

Hi - I put my Samsung into the washing machine sadly. Went into 02 who said SIM card still working though contacts not stored on it. I still have an amount outstanding on Contract. Friend offered an old iphone to use. Can I just transfer SIM card int...

Fishy by Level 1: Joiner
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Returned iPhone order still processing

So I returned my iPhone 16 pro as I didn’t like the phone for the price it was. So I started the return on the 29th September and sent the phone back special delivery in which on the Royal Mail tracking they received it on the 1st October. After days...

njf2908 by Level 1: Joiner
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