O2 Switch up

[Jaycee64]

I just returned my pixel pro9 xl as part of my switch up to the s25 ultra.

O2 have now stated that my phone is not eligible as I did not return a pro 9 xl but a pixel pro9.

What do I do. I definitely sent a pro 9xl 

[Enlli]

Do you have the IMEI number of the phone you returned. That will tell which model it is. And if you used it on O2 for a while it should also be recorded there.

[pgn]

@Jaycee64 - in your MyO2, here:

Under Account, View all, Device details...

Mind you, my Pixel 8a is the 256GB model, not that it says that below 😬