O2 Switch up

Jonny · ‎05-02-2025

So my 90 days is up and I can switch up, I've put the package together got to the send contract info and contract summary then get this message

I only have 3 other lines (4 including the one I'm trying to switch up) anybody have any ideas?

MI5 · ‎05-02-2025

@Jonny

Could be any one of thousands of reasons (excuses) with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-02-2025

@Jonny

I would recommend doing your Switch Up in store, as you may not run into the error above, no guarantees but the store staff usually can sort it out a bit better

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company