O2 Switch up

[Jonny]

So my 90 days is up and I can switch up, I've put the package together got to the send contract info and contract summary then get this message

I only have 3 other lines (4 including the one I'm trying to switch up) anybody have any ideas? 

[MI5]

@Jonny 

Could be any one of thousands of reasons (excuses) with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[madasaf1sh]

@Jonny 

I would recommend doing your Switch Up in store, as you may not run into the error above, no guarantees but the store staff usually can sort it out a bit better

[Cleoriff]

It seems even O2 (Customer services) are unsure of the device limit! When I asked this question last week, the consensus was it's 6 (not 4) and that would include things like watches etc!

@Dave-O2can you find the correct answer please? It seems 'Computer Says No' isn't really much help at all!

[Enlli]

I would think it may vary customer to customer depending on affordability criteria.

Many years ago I took out a contract in store on T-Mobile. They did a credit check and said I was good for four handsets 

[madasaf1sh]

When I sold mobile phones :cough: 25 years ago,.... EE and one2one would tell you how many contracts the person was permitted to take, no one ever took more than 2... but those where the days of calling up to do the checks... and when you could get the likes of the Timeports and T28's and T29's 

[Cleoriff]

Yes but then look at the issue @viridis had when he attempted Switch up online. The computer said no, even though he was handing one device over at the time of pre-order. So in actual fact, getting rid of one and switching up to another, This, in fact, left him with the same amount of devices in total.

I agree, it's better to do this instore but does seem really stupid that doing it online means the computer can't count! 🙄

[madasaf1sh]

Its poor development and scripting as its a -1 then +1 then number stays the same...

Maybe VMo2 should put the website dev back in house rather than in India with InfoSys etc

[CorGre]

This happened to me... kept giving the error and I had to switchup instore. In store went without a problem. When doing switchup online it moves your current device from your airtime and adds the new device, so essentially, 2 devices until the first is returned, which affects the limit on your account. Instore take the phone there and then and mark it as paid effectively removing the extra device before the switchup even completes.

[Dave-O2]

Thanks for the tag @Cleoriff 

I'm currently getting this looked at, alongside the in-store Switch Up process 👍