Solved: Call recording

Anonymous · ‎26-08-2016

About 4 weeks ago I got a phone call from o2 regarding an outstanding bill, only it wasn't me who answered the phone and without asking for the password, the call centre worker read out all of my personal details. Address, bank details etc to apparently prove they're from O2.

Ive been pushing to get this lapse of data protection looked in to and they're finally doing it, however they're seeing they obviously need to hear the call. Do they record outgoing calls when it's them calling you and keep them? Just so I know if they're going to turn round and say the call now can't be found.

jonsie · ‎26-08-2016

I'm fairly sure they don't record outgoing calls. However this is a serious breech of the DPA and O2 should be held accountable. There will be notes on your account as to who made the outgoing call, why and the result of the call.

Complain here :http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-08-2016

Only on can answer that but my guess would be that they won't be able to find it!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-08-2016

I'm fairly sure they don't record outgoing calls. However this is a serious breech of the DPA and O2 should be held accountable. There will be notes on your account as to who made the outgoing call, why and the result of the call.

Complain here :http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-08-2016

Thank you for your responses.

Ive spoken with someone very helpful who is looking in to it and said he's looking for the call. But I just doubted that they would ever find it, or even if it was recorded, would they admit it. Didn't think so. Just wasn't sure if they were all recorded and if they had to be kept for a certain period of time. Thank you.

Bambino · ‎26-08-2016

Maybe our Head of Community @Toby can help with your enquiry.

I DO NOT WORK FOR O2