Solved: iphone ios%2014%20connects%20to%20O2%20wifi%20but%...

BobzieB · ‎13-11-2020

My iPhone 7 (iOS 14) connects to local O2 hotspots but I cannot get internet access. This has only been a problem for the last couple of months and I am only aware of it because, until it occured, I used the Sainsbury's SmartShop app in my local store. Now the app hangs as it can find no connection. I can login to the app via 4G but the coverage is very poor in the store. I can also login via my home wifi.

MI5 · ‎13-11-2020

@BobzieB

It's a problem with the hotspot you are trying in Sainsbury's if your WiFi works OK elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-11-2020

@BobzieB

It's a problem with the hotspot you are trying in Sainsbury's if your WiFi works OK elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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