iPad Pro (2018) new SIM - can’t activate or top up

[Ipad_user]

Hello,

I ordered a free PAYG SIM card from O2, and my iPad recognises it, but it seems that the only way to activate it or to top up is via the “settings > mobile data” menu on the iPad. I can see the O2 network there (under data plans), but not an option to manage the account. Neither O2 nor Apple were able to help! What am I missing? 

Thanks!

[Cleoriff · Accepted solution]

@Ipad_user

You have to top up to activate a PAYG sim

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

How to top up here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Best of luck and welcome to the forum

[Anonymous]

You need to put the sim in a phone to access the messages