Solved: sim swap

val5 · ‎23-12-2021

i have upgraded to a new phone and need to activate my new sim but it wont let me do the sim swap and i cant receive a text to do it online. What can i do

MI5 · ‎23-12-2021

@val5

Text from your old sim Guide: Sim Swap: a mini guide 2017 update

You can also use your old sim in your new phone in the meantime.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-12-2021

@val5

Text from your old sim Guide: Sim Swap: a mini guide 2017 update

You can also use your old sim in your new phone in the meantime.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

val5 · ‎24-12-2021

thanks for the advice, phone is now working

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