apple watch mobile data

[jaspar]

I got a new Apple watch cellular for Christmas but there is a problem setting up mobile data. I get as far as logging into O2 and the choose your Airtime Plan screen but nothing comes up. O2 says that it's a known problem. Anyone know having same issues or know when it will be fixed ?

[Sunnybank]

9am having the same issue, and unable to contact anyone to discuss.  Really frustrating.

[MI5]

@jaspar 

2 or 3 other people have reported the same issue today 

https://community.o2.co.uk/t5/Pay-Monthly/Data-plan-for-Apple-Watch/td-p/1280762

so all I can suggest is that you call customer service to report the issue and get it escalated if need be Guide: How to find help & contact O2 

@Martin-O2 anything our Guru can do to help?

[Patty1987uk]

Also having this issue. Rather annoying

[Dualrocketeer]

Also having the same problems after calling O2 they said that they know it’s a problem but couldn’t give me a timescale on when it will be fixed.

[Martin-O2 · Accepted solution]

Thanks for the mention on this one @MI5. 

@jaspar, @Sunnybank, @Patty1987uk I'll report this to the team so they can investigate. I'll need a few details from you so I'll send you each a private message. 

[jaspar]

Now working and data subscription added. Just waiting for it to Activate.

[Martin-O2]

@jaspar, Thanks for letting us know! 

 @Sunnybank, @Patty1987uk I've had confirmation that this issue has now been resolved. Please give it another go and let me know if you have any further problems. 

[JarRicSam]

Sorry to jump on this thread but I had my Pro Max and Apple Watch delivered yesterday and I am having the same issue.  When trying to add mobile data it goes to the o2 screen and the says that it is for personal customers only.  I am and it is showing my account in my o2.

Can anyone help please? 

@Martin-O2 @MI5 

[MI5]

If it doesn't correct itself in a couple of days you'll need to call customer service https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...