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Calls from EE

DBAD13
Level 1: Joiner
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on ‎07-04-2020 14:00

on ‎07-04-2020 14:00

I am unable to receive calls from EE. I have tested the issue with 7 contacts on the EE network and each caller has been met with a disconnected dial tone and notification that the number is "currently unavailable". As a key worker in the emergency services it is essential that I am contactable and I am currently unable to identify a solution. Thank you. 

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MI5
Level 94: Supreme
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on ‎07-04-2020 14:04

on ‎07-04-2020 14:04

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DBAD13
Level 1: Joiner
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on ‎07-04-2020 14:19

on ‎07-04-2020 14:19

Thanks for the link - I've had a look through but there's nothing about problems re calls not connecting. I have spoken to customer services who were not particularly helpful. I was wondering if anyone else had experienced a similar issue, and subsequently rectified it. 

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MI5
Level 94: Supreme
In response to DBAD13
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on ‎07-04-2020 14:20

on ‎07-04-2020 14:20

All you can do is report it and hope they can fix it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
In response to DBAD13
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on ‎07-04-2020 14:25

on ‎07-04-2020 14:25

Have you recently changed network @DBAD13?
Might be a split port (where something has gone wrong with the transfer).
In which case only customer services can fix it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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