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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9556 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383101 Views
  • 4 replies
  • 0 kudos

Apple Watch connection

Hi.I have recently ordered the Apple Watch series 5 which arrived today. I got a message confirming that the airtime plan had been connected to my device on Saturday My 02 App says I have another device Sync-1 but when I click it says “it looks like ...

Telle by Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

iPhone 11 not ringing for callers

Bit of a strange one.. that I've had for a few weeks. Basically when someone rings me I hear it ringing through perfectly.However from their end callers are telling me that it rings once and then goes silent. So they are tempted to end the call. I've...

Punio75 by Level 1: Joiner
  • 3190 Views
  • 7 replies
  • 0 kudos

Spam calls

I have had 40 calls this morning and yesterday from a foreign number could you please tell me how to block these numbers? I’m worried my phone is going to get hacked!

Resolved! SPAM CALLS

Hi, I have started to get repetitive spam call on my iPhone XR using my O2 account. The calls appear to be from various countries but never UK. Examples are Georgia, Burkina Faso. They are happening every day. How can I block then? Ivan

Ivan by Level 1: Joiner
  • 1181 Views
  • 4 replies
  • 0 kudos

Help with an unwanted phone

I bought an iPhone for my father who is 90 and deaf. I mistakenly purchased the wrong phone. I can’t get through to anyone at carphone warehouse. Spoke to someone last week who said he had to be there as he was the account holder. Travelled 40 miles ...

Kjw by Level 1: Joiner
  • 638 Views
  • 2 replies
  • 0 kudos

Resolved! iPad phone number not working

Hello I pay monthly for my iPad and the data is working fine but have noticed the phone number is not working. Any ideas why this would be? If I ring out on it, it's dead and says I can't be connected if someone tries to ring it. I've tried adding it...

karen11 by Level 1: Joiner
  • 1324 Views
  • 3 replies
  • 0 kudos

Switching numbers

HiI have recently switched from EE to O2 and have opted to keep my number. My previous number is working fine to make and receive calls but when I send a text to people they are saying it is showing as my temporary number. How can I get this changed?

Emma14 by Level 1: Joiner
  • 772 Views
  • 3 replies
  • 0 kudos

Resolved! imessage

I have a refurbished mobile and have kept my old number but imessages are being sent from the old number how can I change this to my own number?

kenand by Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

Changing phones

My daughter has a SIM only contract with O2.She currently has an iphone 7+ and is thinking about changing it to an iphone 11.Can the SIM card in the iphone 7+ be usd in the iphone11?We are assuming that we can but have read somewhere that we can't. J...

JaneT2020 by Level 1: Joiner
  • 664 Views
  • 3 replies
  • 0 kudos

Exchange

I recently bought the iphone 11 pro but i ordered the wrong one - it was meant to be the iphone 11 pro max. i have tried calling o2 several times but due to the circumstances i cant get through. Does anyone know what i should do as i need to chnage i...

Katie9 by Level 1: Joiner
  • 1088 Views
  • 5 replies
  • 0 kudos