Wi-Fi calling

[Ld93]

I can’t seem to enable Wi-Fi calling on my phone. My phone does support it as I’ve had it on before on my old sim however on the new sim it is not working! My phone tells me to enable Wi-Fi calling contact o2 and sends me to the website which is not helpful! What can I do? 

[Bambino]

@Ld93 You need customer service to enable WiFi calling on your account from their end.

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Cleoriff · Accepted solution]

@Ld93 

Firstly you have to contact O2 to enable it on your account. Guide: Coronavirus Community Help and Support 

Once that's done you go into MyO2 http://www.o2.co.uk/myo2 and turn it on yourself, like so