Problem with iMessage (I am not receiving certain messages and when I do, are from unknown numbers)

[Diego1]

Hello!

Since I moved to o2 I am having issues with iMessages.

I am not receiving all the messages from certain specific numbers and when I do, even knowing the sender, the message comes from an unknown number. 

For example:

-I send a message to a contact.

Option 1: I do not receive his reply

Option 2: I receive his reply but from a "random number" that is not in my contact list. 

Do you know why this could happen and how to sort it out?

It is very annoying not knowing if someone replied to me or not. 

Thank you!

[Cleoriff · Accepted solution]

@Diego1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Diego1]

Thank you. I will try!