Solved: Connecting a device to my personal hotspot

Della · ‎05-01-2019

I can connect my sons media pad to my hotspot any ideas why pls

MI5 · ‎05-01-2019

The only other thing I can think is that you don't have iData on your account. Call customer services to check on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-01-2019

@Della We need more info please.

Types of devices, error messages, can anything else connect etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Della · ‎05-01-2019

I have a iPhone se and when try to connect the media pad it says connecting to server authenticating then goes back to server and authenticating tried resetting both but still nothing c

Della · ‎05-01-2019

My daughters phone won’t connect either

MI5 · ‎05-01-2019

Make sure the password is correct and remember it is case sensitive. You could always change the password to something memorable to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Della · ‎05-01-2019

I have changed password but put the first letter as capital letters test small will that make a difference

MI5 · ‎05-01-2019

No, that's fine as long as you enter it exactly the same on the device you are connecting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Della · ‎05-01-2019

Yeah exact same even reset Network settings and everything too aarrghhh

MI5 · ‎05-01-2019

The only other thing I can think is that you don't have iData on your account. Call customer services to check on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎08-01-2019

Hi @Della, and welcome to the forum Did you get a chance to check with Customer Service that you have iData on your account since you last psoted? Any progress with this?

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