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Tethering

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stevieb333
Level 1: Joiner
  • 3 Posts
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Registered:

on ‎12-04-2021 20:24

on ‎12-04-2021 20:24

I have an iPhone se the new version. On my O2 account I have 30g date per month. I cannot seem to use my iPhone as a WiFi hotspot so that my laptop can connect to the internet. When I select my iPhone in the drop down list of available connections, in my laptop, I get an endless message of “trying to connect” without ever actually connecting. My previous EE account connected every time with no problem.
Could someone please help??
Thanks
Steve
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MI5
Level 94: Supreme
  • 151817 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎12-04-2021 21:05

on ‎12-04-2021 21:05

@stevieb333 

You'll need to call customer service and ask them to check if iData is enabled on your account.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151817 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎12-04-2021 21:05

on ‎12-04-2021 21:05

@stevieb333 

You'll need to call customer service and ask them to check if iData is enabled on your account.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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