Apple Watch not showing o2 data plan to set up cellular

[Adders89]

Hi, 

I assumed my o2 watch cellular was working since I got the watch last month but I was wrong it was actually just working off my phones data. When I tried to set up cellular I said “02 plan not in use” on the Apple Watch. I spoke to o2 service people on phone and they advised to remove plan from watch and they would send out an esim! GREAT! until the esim wouldn’t connect so I called again and was told they would be able to activate it to my watch their end.

Problem is my watch now won’t give me my o2 plan to set the watch up to. It only wants me to set up a new £5 one even tho I already have one set ip in my o2 account!! Please can someone help me 

[Enlli]

Regretfully O2 are having problems at the moment. I believe they are working on it with Apple.

If he is available I'll tag @O2KyleW to see if he can help

If he is not available @O2Sarah- who is on Monday morning

[O2KyleW]

Ill message you shortly

[Adders89 · Accepted solution]

Both @O2Sarah- and @O2KyleW  were brilliant. Turned out mine needed the original data plan reset. 

[wind123]

@O2Sarah- @O2KyleW Hi, I have the same issue to activate my data plan on my apple watch. Can you help?

[O2Sarah-]

Thanks for the tag @wind123 

I will send you a private message so we can look into this for you

[Sharonanne99]

@O2Sarah- @Hi Sarah I have the same issue, I have contacted customer service twice and have been told different things please help

[O2Sarah-]

Good morning @Sharonanne99 I will send you a private message so we can check your account.

[SimonLewis]

Same issue here with series 8 Apple Watch, help please o2

[Runner98]

@O2Sarah- @O2KyleW Hi, same issue here. Switched for my Apple watches the new 8 was connected now just shows no connection. Please help thank you