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Apple Watch Ultra 2 - New Cellular plan not activating

itsgharrison
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Hi, 

 

I recently got the Apple Watch Ultra 2 through Costco as it was considerably cheaper than buying it through O2 on contract. I've chosen a plan but since 4 December it's been stuck on activating with the message to ring 202. 

 

I rang today and passed to department - department with still no resolution. Now I am at the point where I am thinking of leaving if it doesn't get activated. 

Does anyone have ideas? before anyone asks, yes I've tried turning it on and off and I've rested the watch twice. It's still stuck on activating. 

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MI5
Level 94: Supreme
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@itsgharrison 

Read through this as it contains all we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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itsgharrison
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I found the guide shortly after this post and did the steps - still sadly nothing and at wits end! 

Message 3 of 6
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MI5
Level 94: Supreme
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@itsgharrison 

You need to make contact via the socials then as advised in the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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itsgharrison
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Done - It's just irritating as 202 seemed to really have no clue and I was shifted to department to department most of the afternoon. 

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MI5
Level 94: Supreme
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Fairly standard these days @itsgharrison 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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